Frequently Asked Questions

How long are quotes valid for, and what is included?

Our quotes are valid for 7 days and are subject to availability. Terms and conditions apply. Our quoted price includes everything, with no hidden extras. Refer to FAQ no 19 for outside office hours charges.
What do I need to rent and drive a hire car?
- A valid open driver's licence (current Australian, overseas and International Driver's licences).
- A credit card at time of rental vehicle collection or a cash deposit of $500 as surety for the rental.
How can I pay for my hire car?

The full rental for the agreed period is to be paid prior to taking the vehicle. We accept
- Cash
- EFTPOS
- Major credit cards
- Travellers Cheques
What is my liability if my hire car is in an accident?

Under our standard hiring arrangements with drivers between 25 years and 75 years of age, you will be liable for the first $1,500 in damage to the hire car.

You can reduce this liability to $750 by paying an additional $5 per day. Or reduce it to ZERO by paying $10 per day.

If any of your nominated drivers are aged 21 to 24 years (inclusive), your liability is $2,000. This liability can be reduced to $1,500 by paying $5 per day, or reduced to $1000 by paying $10 per day.

Special arrangements may apply for drivers over 75 years. Please contact us
Can I arrange to waive my accident or damage liability?

This might be an option under Travel Insurance/Credit Card Insurance Cover. You can find out more from your insurer on the terms and conditions of these agreements.
How do the Free Brisbane Airport Transfers work?

Our shuttle service is available to drive our customers between our office and the airport during our normal business hours. After hours pick up's are done on prior arrangement. When returning your hire car please allow adequate time before your departure flight for vehicle check in and travel to the airport.
Are there free transfers to or from other locations?

Yes. If you would like to be picked up and dropped off at another location, this could be arranged with us in advance.
Can I rent a car to drive one way (not return the hire car to the Brisbane office)?

No. Sorry, we do not offer this service. All vehicles must be returned to our Brisbane office.
Is there any extra charge for multiple drivers?

No. There is no extra charge for nominating two or more drivers. However, all drivers must meet hiring conditions regarding driver's licence, age, etc.
What about drivers aged 21 to 25 years?

No additional rental charges apply to drivers aged between 21 and 25 years.
Who pays for fuel?

You will pay for the fuel you use. You must return the car with the same amount of fuel in the tank as at pick-up.
Where can I go in my rental car?

Our area of use is north to Bundaberg (QLD), south to Coff's Harbour (NSW) and west to Dalby (QLD). Our cars may only be driven on gazetted roads.
Do you provide Roadside Assistance if I have a problem with the hire car?

All our hire cars are covered by 24-hour RACQ roadside assistance. We will provide you with the telephone number to call for assistance. If the callout is of a mechanical nature we will pay for it.
Are Street Directories and Road maps provided?

All our hire cars are equipped with a street directory covering the popular areas.
Are baby seats and capsules available?

Yes. Baby seats, baby capsules and booster seats are available on request. You fit the seat or capsule to ensure that it is fitted to your satisfaction.
What types of cars are available for hire?

Our hire vehicles are well maintained and consist of the following:
- 5-seater compact sedans are Toyota Echos, Ford Festivas and Mazda 121.
- 5-seater sedans and wagons are Toyota Camrys and Mitsubishi Magnas.
- 6-seater wagons are Ford Falcons and GM Holden Commodores.
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Can the price or type of vehicle I book be changed?

Prices and vehicle availability are subject to change at any time prior to you making full payment for the hire car period. Where practicable, we will advise you in advance if your quoted price or vehicle type changes.
What currency are prices listed on the Roadway Rent A Car website?

All pricing shown is in Australian Dollars. A conversion table to other currencies can be found at http://www.xe.com
Can I collect my hire car outside normal business hours?

Yes. We do rentals after hours. Please enquire on the Quotes and Bookings site or contact us by email or telephone for more information.

Free pickup during office hours. After hours rentals will incur a fee of:

Weekdays:
- $20 between 17:00 & 21:00
- $30 between 21:00 & 05:00
- $20 between 05:00 & 07:30
Weekends and Public Holidays:
- $20 between 14:00 & 21:00
- $30 between 21:00 & 05:00
- $20 between 05:00 & 07:30
Do I pay by the kilometres?

Rentals for 5 days or longer include unlimited kilometres within our area of use. For rental periods of 1 to 4 days, the first 200 kilometres per day are included. (That is, you get 600 kilometres free in 3-day rentals, and 800 kilometres in 4-day rentals). Distances beyond the included kilometres are charged at 25 cents (Australian) per kilometre.
Is there a minimum rental period?

No, there is also no maximum.
What is the process for collecting and returning a hire car?

Once you have made your booking (online or by phone) we will allocate a particular hire car for you at the cheap car hire rate you choose (suitable for all budgets). Your credit card will not be debited until you collect your hire car from our office.

When you arrive at Brisbane airport, simply collect your luggage and call us direct on 3868 1500 all hours. We will promptly dispatch our customer service mini-bus (which is clearly branded Roadway Rent A Car) to collect you.

At our office, it will take only a few minutes to complete the paperwork and hand you the keys to your rental car. If you are paying by credit card, we only need to register your card details. If you are not paying by credit card, a cash or EFTPOS payment is required.

Our team will familiarise you with your hire car and answer any questions you might have about the routes you are planning to take your hire car.
Does Roadway Rent A Car have a privacy policy?

Yes. We are committed to ensuring your personal information is protected and that your privacy is respected and strictly observe the requirements of the privacy laws. For general information on current privacy laws please visit the Australian Government website: http://www.privacy.gov.au
Do you have any cars for sale

We have cars for sale throughout the year. All cars for sale come with a roadworthy certificate and current registration. Service history and warranties up to 36 month are available. It is the ideal car for backpackers and students to buy. Every hire car gets checked every time it has been rented by our qualified mechanic and therefore all our cars are well maintained and in good working order.
Can I drop my car off at the Airport?

Yes. If arranged in advance for a nominal fee of $20 you can leave the rental car in the designated car park at Brisbane Airport.